Terms of service

Last updated: September 10, 2026

Welcome to House Of Prayaa. These Terms & Conditions govern your use of www.houseofprayaa.com and your purchase of products from our website.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Us

This website is operated by:

House Of Prayaa
Firm Name: Arukam Ventures
Phone/WhatsApp: +91 9458438368
Website: www.houseofprayaa.com
Instagram: @houseofprayaa

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation or security of the website.

You must not attempt to gain unauthorised access to our website, servers, accounts or systems, or use the website for fraudulent or unlawful activities.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are accurate.

However, slight variations in colour, finish, texture or appearance may occur due to photography, lighting, screen settings and the nature of the materials used.

Jewellery shown in photographs may appear slightly different in size or proportion depending on the model or styling used.

4. Prices

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

We reserve the right to correct any pricing, description or typographical errors that may occur on the website.

5. Orders

When you place an order on our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation. This confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to cancel or decline an order in circumstances including, but not limited to:

Product availability issues
Pricing or listing errors
Suspected fraudulent or unauthorised transactions
Incorrect customer or delivery information
Circumstances beyond our reasonable control

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

6. Payment

We accept the payment methods made available on our website at the time of checkout.

Payments may be processed through third-party payment service providers. We do not directly store your complete payment credentials such as your debit card or credit card details.

An order will generally be processed after successful confirmation of payment.

7. Shipping and Delivery

We offer delivery across India and may also offer international shipping to selected locations.

FREE DELIVERY is available on orders above ₹1,000. Orders below ₹1,000 may be subject to applicable delivery charges.

Delivery timelines displayed on the website are estimates and may vary due to factors such as courier delays, weather, public holidays, remote locations, incorrect address information or circumstances beyond our control.

Once an order has been handed over to the shipping partner, delivery is subject to the courier's processes and timelines.

Please ensure that the shipping address and contact details provided during checkout are accurate.

8. International Orders

International orders are currently handled on a case-by-case basis. Please contact us on WhatsApp at +91 9458438368 for international orders.

International orders may be arranged through individual shipping arrangements depending on the destination country, courier availability and applicable requirements.

Before confirming an international order, we will communicate the available shipping option, estimated delivery timeline and applicable shipping charges to the customer.

Any customs duties, import taxes, local taxes, clearance charges or other charges imposed by the destination country are the responsibility of the customer.

International shipments may be subject to additional documentation or requirements depending on the destination country and applicable regulations.

House Of Prayaa reserves the right to accept or decline an international order depending on shipping feasibility, destination restrictions or applicable legal and regulatory requirements.

9. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to our Refund & Return Policy.

Please review that policy before placing an order.

Certain products or situations may not be eligible for return or exchange as specified in our Refund & Return Policy.

10. Jewellery Care

Jewellery should be handled and stored with reasonable care.

Exposure to water, perfumes, cosmetics, sweat, chemicals, moisture and other substances may affect the appearance, finish or longevity of jewellery.

We recommend following the jewellery-care instructions provided with your order.

Normal wear and tear, accidental damage, improper use or damage caused by exposure to unsuitable substances may not be covered under our return or replacement policies.

11. Intellectual Property

All content available on the House Of Prayaa website, including photographs, product images, graphics, logos, brand names, designs, text, videos and other materials, belongs to or is used by House Of Prayaa with appropriate rights.

You may not reproduce, copy, modify, distribute, publish, sell or commercially use our content without prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services and other technology providers.

Your use of services provided by third parties may also be subject to their respective terms and policies.

House Of Prayaa is not responsible for the independent policies or practices of third-party service providers.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

We may temporarily suspend, modify or discontinue parts of the website for maintenance, updates, security or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, House Of Prayaa shall not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, website interruptions, technical failures, natural events or third-party service disruptions.

Nothing in these Terms & Conditions is intended to limit any rights or protections that cannot legally be excluded under applicable law.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable laws.

The updated version will be published on this page with a revised "Last updated" date.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts.

17. Contact Us

If you have any questions regarding these Terms & Conditions, you can contact us: